Terms of Service

Last updated:

1. Overview

DocumentDecoder (“DocumentDecoder”, “we”, “us”, or “our”) provides automated explanations of insurance-related documents using artificial intelligence technology. By accessing or using the service, you agree to be bound by these Terms of Service.

2. Educational Use Only

DocumentDecoder is provided for informational and educational purposes only. It does not provide legal, medical, financial, or professional advice.

You agree not to rely solely on outputs from DocumentDecoder when making decisions about insurance coverage, healthcare, billing, appeals, or legal rights. Always verify information with your insurer, provider, or a licensed professional.

3. User Responsibilities & Acceptable Use

By using DocumentDecoder, you agree that you will not:

• Upload unlawful, harmful, or misleading content.
• Use the service for fraudulent, deceptive, or abusive purposes.
• Attempt to reverse engineer, scrape, probe, or interfere with the system.
• Use automated tools to access the service without permission.

4. Accounts & Access

Access to certain features may require an account or subscription. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

5. Subscriptions & Billing

Paid plans are billed monthly or annually through Stripe and renew automatically unless canceled prior to the renewal date.

Except where required by law, fees are non-refundable and no refunds are provided for partial billing periods.

6. Availability & Service Changes

We do not guarantee uninterrupted or error-free operation. Features, functionality, and availability may change, be limited, or discontinued at any time without notice.

7. Intellectual Property

The DocumentDecoder service, including its software, design, branding, and content, is owned by us or our licensors and is protected by applicable intellectual property laws. You may not copy, modify, or redistribute any part of the service without permission.

8. Limitation of Liability

To the maximum extent permitted by law, DocumentDecoder shall not be liable for any indirect, incidental, consequential, or special damages, or for losses arising from inaccurate outputs, service interruptions, denied claims, or decisions made based on the information provided.

9. Termination

We reserve the right to suspend or terminate access to the service at any time if we believe these Terms have been violated or if continued use poses risk to the service or other users.

10. Privacy

Your use of the service is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.

11. Changes to These Terms

We may update these Terms from time to time. Continued use of the service after changes are posted constitutes acceptance of the revised Terms.

12. Contact

Questions about these Terms may be sent to support@documentdecoder.com .